1. Information We Collect

We may collect and process the following types of personal information:

1.1 Information You Provide Directly

When you use forms or features on our website (e.g., making a booking, subscribing to a newsletter, or contacting us), you may provide:

• Full name
• Email address
• Phone number
• Booking details (e.g., preferred dates/times, services selected)
• Messages or notes you include in contact/booking forms

1.2 Automatically Collected Information

When you browse our site, we may collect certain information automatically:

• IP address
• Browser type and version
• Operating system
• Pages you visit and time spent
• Referring website
• Cookie identifiers

This information helps us analyze website performance and improve usability.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our services (e.g., confirm bookings, respond to inquiries)
• To communicate with you (e.g., send confirmations, updates, reminders)
• To manage your account or user preferences (if applicable)
• To send promotional or informational emails (only if you opt in)
• To analyze traffic and usage patterns to improve our website
• To comply with legal obligations and resolve disputes

3. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Consent: When you give us permission (e.g., for email marketing)
• Contract: When processing is necessary to fulfill a booking or service
• Legal Obligation: When required by law (e.g., invoicing)
• Legitimate Interests: For analytics, fraud prevention, and improving services

4. Sharing Your Information

We only share your data when necessary and with trusted third parties, including:

• Service Providers: e.g., website hosting, payment processors, booking plugins (like Amelia or WP Booking)
• Email Marketing Platforms (if used)
• Legal Authorities: If required by law

All third-party providers are bound by confidentiality and data protection obligations.

5. Cookies and Tracking Technologies

We use cookies to:

• Enable essential site features (e.g., booking calendar)
• Analyze site usage via tools like Google Analytics
• Remember your preferences

You can control or delete cookies through your browser settings. Some cookies are essential and required for the website to function.

6. Data Retention

We retain your personal information:

• As long as needed to provide services or fulfill legal obligations
• For a reasonable period afterward for record-keeping or dispute resolution

You may request deletion of your data unless retention is legally required.

7. Data Security

We use industry-standard measures to protect your data:

• SSL encryption
• Secure hosting
• Regular software updates (including WordPress plugins/themes)

However, no online system is 100% secure, so we cannot guarantee absolute security.

8. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent (e.g., for marketing)
• Data portability (receive your data in a readable format)
• Lodge a complaint with your local Data Protection Authority

To exercise any of these rights, contact us at [email protected].

9. Children’s Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If we become aware we have done so, we will delete it immediately.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, payment processors). We are not responsible for their privacy practices or content. Please review their policies independently.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Effective Date.” We recommend reviewing this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Still Mom
Email: [email protected]
Website: https://still-mom.com